Terms and Conditions

To ensure the studio runs smoothly we kindly ask for a DEPOSIT up front to secure your booking of all our treatments & packages.

PLEASE NOTE: 

We appreciate that sometimes you need to cancel or reschedule an appointment, and this is ok, provided it's done 24hrs prior to your appointment.

If You

Cancel anytime up to 24 hours before your appointment – you will be re-imbursed your deposit.
Reschedule anytime up to 24hrs prior to your appointment and amount paid is transferred to your new booking time.
Cancel or No Show in less than 24hrs prior – unfortunately, we're unable to offer a refund.  Rescheduling in this time period is not possible, the original appointment is cancelled and you are welcome to rebook at your convenience.

For Gift Vouchers the same applies 

Please understand that when you cancel with little notice, you prevent someone else from  booking in. Cancellations & No Shows have a huge impact on our small business. 

Everyone's time is valuable, including ours, so your deposit will be taken to compensate. 

If you need to cancel, reschedule or have a Gift Certificate please contact Lindsay on 0400 522 975 to schedule your appointment.

Please Note:  

Our products & prices are subject to change at anytime.  

All COMPETITIONS do not include E-Gift CARDS

Our SPECIALS cannot be purchased with any of our E-Gift Cards

Our SPECIALS cannot be purchased with your LOYALTY CREDIT

E-Gift Cards cannot be used for Yoga & Events. 

Please arrive no less than 10 minutes prior to your scheduled appointment time.

If you arrive late, your appointment duration will be reduced to accommodate our next guest.
Underwear must be worn for all treatments. Robes and slippers are provided. Towels are used to respect your privacy. 

We take care of your belongings but take no responsibility for loss or damage. In all treatments you will be asked to remove your jewellery.  It is advisable to leave expensive items at home. Please turn OFF your mobile phone when entering the premises.

The timing of packages is approximate, and the order of services specified may change at the therapist's discretion.